Shipping and Fulfillment Policy
Terms and Conditions
At Skybot Labs, we are committed to providing our customers with the absolute best in customer care! Our terms and conditions document is in place to ensure that our customers have the best experience. If you have any questions, please contact rterrell@skybotlabs.io .
Shipping
We can ship to most addresses in the world with some exceptions. Note that there are restrictions on some products, and some products cannot be shipped to some international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates are based on the time they are in-stock and available.
Each shipping option has a different level of insurance against package loss, theft or damage.
- Free Shipping - Not Insured
- USPS First Class - Not Insured
- USPS Priority - Insured up to $100
- UPS - Insured up to $100
- DHL – Insured
If you are placing an order outside of the USA, customs taxes, fees, or duties may apply. These are the responsibility of the customer. Skybot Labs is not responsible for any customs taxes, fees or duties.
The Free Shipping option applies to all products, except if your order includes batteries, as they need to be shipped via a Ground method.
Same-Day Shipping
Orders for in-stock items, placed before 3:00 PM EST, Mondays through Fridays, are typically fulfilled the same day. Some circumstances, such as payment verification issues, system or inventory errors or events outside our control may delay the fulfillment process further.
If your order contains one or more items sold on a pre-order basis, the whole shipment will be delayed until the pre-order item becomes available.
Built to Order Drones
Custom made drones and Pre-Order sales are final.
All pre-orders are fulfilled on a first come first serve basis.
Pre-Order Products
Pre-Order sales are final.
All pre-orders are fulfilled on a first come first serve rolling basis.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at rterrell@skybotlabs.io. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at rterrell@skybotlabs.io.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like LiPo batteries. We do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Cancellation Policy
For any cancellation requests, please first contact via our Contact Us page or email rterrell@skybotlabs.io , and request a cancellation or your order.
If we have not created a shipping label yet for your order you may request a cancellation.
Custom made drones and Pre-Orders sales are final and no order cancellations will be allowed.
COVID-19 Policy
In light of current circumstances regarding the spread of COVID-19, we have implemented these measures to ensure the safety of both our customers and our staff.
All of our fulfillment staff and drone technicians are required to wear protective masks and follow proper hygiene procedures while fulfilling orders and during assembly of all product(s).
Disinfecting wipes and gels are readily available at workstations during product assembly.
In the case our staff were to show symptoms related to the disease, they will be required to take sick leave until any health risks have been cleared up.
As the COVID-19 virus is affecting the global supply chain, it is causing delays in some areas of our operations and suppliers. This mainly impacts the following areas: products sold on a preorder basis, products that require assembly, and out of stock products.
No Warranty
Skybot Labs provides no warranty of any kind for any of the equipment it sells or otherwise distributes. You assume all risks for any products purchased or received from Skybot Labs. Skybot Labs and its employees are not liable for any instance of injury to you or others or damage or destruction of property. Additionally, Skybot Labs is not responsible for any damages consequential or inconsequential resulting from the use or application of any Skybot Labs provided products. We sell our equipment expressly without warranty or performance for any use or situation. It is up to the user to ensure that the products safely meet the user’s intended purpose.
Suppose an item you received from Skybot Labs is faulty (“Faulty Item”) or inoperable due to a manufacturing defect. In that case, Skybot Labs may replace or repair that item at its sole discretion if Skybot Labs deems that the fault is indeed due to a manufacturing defect and not user misuse, including construction error. Skybot Labs will not be liable for equipment that might have been lost and/or damaged as a result of the Faulty Item.